We collect the information you provide when you contact us, request a part, place an order, request shipping services, or create an account. This may include your name, phone number, email address, shipping details, and order information.

We also process technical information needed to operate the website securely, such as basic usage information, device details, and session data.

We use your information to respond to enquiries, source and supply vehicle parts, manage shipping and logistics, process payments, provide customer support, and improve our services.

Where needed, we also use your information to prevent fraud, keep our systems secure, and comply with legal or regulatory requirements.

Payment processing may involve trusted third-party payment providers. We do not intentionally store full card details on our own systems.

Order, shipment, and tracking information is stored so we can fulfil services, support customers, and keep operational records.

We may use third-party services for payments, logistics, maps, storage, authentication, and marketplace integrations such as eBay. When you connect a marketplace account, we may securely store the tokens or credentials needed to perform the actions you approve.

These providers process data only to support the services we offer and according to their own privacy and security obligations.

We do not sell your personal information. We only share information when necessary to deliver our services, process payments, arrange shipping, comply with the law, or protect our rights and customers.

We keep personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal, tax, or regulatory obligations.

We take reasonable technical and organisational steps to protect the information we store and process. However, no online system can be guaranteed to be completely secure.

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. You may also have rights to object to or limit certain processing.

To make a request, contact us using the details below.

MercyGrace Ltd

UK: 2B Landau Way, Erith, Kent DA8 2LF

Nigeria: 1 Anibaba Street, Owode Onirin, Ikorodu Road, Lagos

Email: mercygraceltd1@yahoo.com

Phone: UK 01322 332300 | NG 0913 722 4834