Privacy Policy

This policy explains how MercyGrace Ltd collects, uses, stores, and protects personal information when you use our website, request services, or communicate with us.

Last updated: 1 May 2026

Information We Collect

We collect the information you provide when you contact us, request a part, place an order, request shipping services, or create an account. This may include your name, phone number, email address, shipping details, and order information.

We also process technical information needed to operate the website securely, such as basic usage information, device details, and session data.

How We Use Your Information

We use your information to respond to enquiries, source and supply vehicle parts, manage shipping and logistics, process payments, provide customer support, and improve our services.

Where needed, we also use your information to prevent fraud, keep our systems secure, and comply with legal or regulatory requirements.

Payments And Orders

Payment processing may involve trusted third-party payment providers. We do not intentionally store full card details on our own systems.

Order, shipment, and tracking information is stored so we can fulfil services, support customers, and keep operational records.

Third-Party Services

We may use third-party services for payments, logistics, maps, storage, authentication, and marketplace integrations such as eBay. When you connect a marketplace account, we may securely store the tokens or credentials needed to perform the actions you approve.

These providers process data only to support the services we offer and according to their own privacy and security obligations.

Sharing Of Information

We do not sell your personal information. We only share information when necessary to deliver our services, process payments, arrange shipping, comply with the law, or protect our rights and customers.

Data Retention

We keep personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal, tax, or regulatory obligations.

Security

We take reasonable technical and organisational steps to protect the information we store and process. However, no online system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. You may also have rights to object to or limit certain processing.

To make a request, contact us using the details below.

Contact Us

MercyGrace Ltd

UK: 2B Landau Way, Erith, Kent DA8 2LF

Nigeria: 1 Anibaba Street, Owode Onirin, Ikorodu Road, Lagos

Email: mercygraceltd1@yahoo.com

Phone: UK 01322 332300 | NG 0913 722 4834